How to Place an Order On Hold

Holding an order can be necessary under various circumstances:

• Waiting for payment clearance from your customer.
• Need to double check a fraud alerted by your security system.
• Recipient is out of town and wants you to send the order on a later date.

Here are the steps on how to place an order on hold:

1. Search for the Order Number on the Quick Search bar.
   • Do not click on the Search icon.
   • Wait for search results to appear
   • Click on the order number under Order Header.
*NOTE: The Order Header menu is where information about the order is displayed. Order Line displays information about specific SKU's.  
2. On the Header Information section check the following fields:
   • Picking Status
   • Pick Wave
   • 
3. If the following conditions are met, change the Picking Status to "Customer Hold."
   • Picking Status field of the order is New, Back Ordered, Out of Stock or Hold-AV.
   • Pick Wave field is blank.
   • How change the Picking Status
     
     • Click the pen tool and choose Customer Hold value on the drop down.
   • 
4. If the Picking Status of the order is anything else and has a pick wave, Send a Ticket to RH Support Team.
   • Click the dialogue icon on the lower right hand corner of this page.