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How to Place an Order On Hold

Holding an order can be necessary under various circumstances:

  • Waiting for payment clearance from your customer.
  • Need to double check a fraud alerted by your security system.
  • Recipient is out of town and wants you to send the order on a later date.

Here are the steps on how to place an order on hold:

  1. Search for the Order Number on the Quick Search bar.
    • Do not click on the Search icon.
    • Wait for search results to appear
    • Click on the order number under Order Header.
  2. *NOTE: The Order Header menu is where information about the order is displayed. Order Line displays information about specific SKU's.  
  3. On the Header Information section check the following fields:
    • Picking Status
    • Pick Wave
  4. If the following conditions are met, change the Picking Status to "Customer Hold."
    • Picking Status field of the order is New, Back Ordered, Out of Stock or Hold-AV.
    • Pick Wave field is blank.
    • How change the Picking Status
      • Click the pen tool and choose Customer Hold value on the drop down.
  5. If the Picking Status of the order is anything else and has a pick wave, Send a Ticket to RH Support Team.
    • Click the dialogue icon on the lower right hand corner of this page.
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