Ruby Has Joins ShipMonk, Forms Largest Global 3PL Provider for eCommerce & High-Growth DTC Brands.Read More. 
Announcement: The updated Receiving Requirements effective January 1, 2022. View it here. 

What is the Status of my Order?

Here's a guide to Picking Status (previously Order Status) Values you might encounter when you check the status of your Order.

Picking Status Values

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  • YES - It is safe and possible to perform task.
  • NO - No longer safe and not possible to perform task.
  • *Certain carriers and carrier service levels allow Carrier Intercept, carrier fees will apply.
  • **ONLY IF FRAUDULENT - As the order has been picked at this stage, RH will have to locate the order on the floor and put items back in stock. Such cancellations will be billed at $5.00 per order.
  • ***Client needs to reach out to RH Support at this stage to Change/Add Item, Cancel, or put the order on Hold, as the orders have been released for picking.

If you would like to perform tasks on your order and the chart indicates YES, here are guides to properly execute them:

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