Due to the unprecedented impact that COVID19 is having on international logistics, DHL has rolled out an “emergency surcharge”. The reason for the surcharge as well as some key points regarding the surcharge are as follows: The COVID-19 crisis has had a massive impact on the global aviation industry, resulting in a significant reduction in available commercial air cargo capacity. This has necessitated a switch to more indirect routings and the purchase of additional cargo aircraft lift, which is in high demand. These factors, among others, increase our costs during this period to unsustainable levels.
Last week, we communicated the launch of an Emergency Situation Surcharge (ESS) that would temporarily be in effect starting 1st April 2020 for all Time Definite International (TDI) shipments. In your case, we are amending the ESS to be in effect starting 8th April until further notice, and will only be applicable for TDI shipments with an origin of China and Hong Kong, destined to and billed in your local country.
Life Sciences and Healthcare customers and DHL Medical Express (WMX) shipments continue to be exempt from the ESS. Please find details of this surcharge below:
For shipments billed in kgs:
We kindly ask you to ensure that your invoice approval cycles and processes have been updated accordingly to avoid any delays.
DHL Express will continue to make necessary adjustments to ensure we remain a reliable partner for all your express shipping needs. Click hereto see the latest update on our network status. If you have any questions, please reach out to myself or your local DHL representative.
Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions.
Changes to Commitment Times - Commitment times for UPS Next Day Air Saver® and UPS 2nd Day Air A.M.® services scheduled for delivery on or after March 30, 2020 will be extended to end-of-day until further notice
Passport is committed to helping our customers navigate changes to international shipping during this challenging and difficult time. We have put together a page with detailed service disruption to all countries. ]
Please check this page regularly to stay up to date with the latest developments.:
For our brand partners, please turn off shipping to all countries where international service has been suspended. These shipments will not leave the United States until the suspensions have been lifted, and in some instances may be returned to sender.