How to Cancel an Order

Here are the steps to fully or partially cancel an order in the WMS.

1. Search for the Order Number on the Quick Search bar.
   • Do not click on the Search icon.
   • Wait for search results to appear
   • Click on the order number under Order Header.
*NOTE: The Order Header menu is where information about the order is displayed. Order Line displays information about specific SKU's.

2. Check the Order Status
   • Once in the order, you must check the current status. If the status is "New", "Out of Stock" or "Back Ordered" you are able to cancel the order. 
   • If the status is "Released" you will have to contact support and submit a ticket for cancellation.
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3. Check the OrderLines
   • Take a look at the order lines to view the item SKUs that we are want to cancel. Double check if the item is there.
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4. Prompt Cancellation
   • Scroll up to the top of the page. 
   • Once there, you will see a drop down arrow then select Cancel Order Lines. 
   • Click the run button next to it.
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5. Cancel Order Lines
   • Once you've clicked the "Run", a pop-up window should appear. The pop-up window consists of a list of your SKUs. 
   • To cancel, simply highlight the item then click Cancel.
     • Partial Cancellation - Select and Cancel only the specified OrderLines.
     • Full Cancellation - Select and Cancel all OrderLines.
   • Then exit the pop up and refresh the page. Scroll down to order lines. Double check if the orderlines status are marked as cancelled.
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Notes to Remember:

• Changing the Status by clicking the pen icon will NOT cancel the order.
• Cancelling an order in your store (cart/marketplace/channel management system) will not automatically cancel the order on the WMS.