You have questions? Ruby Has answers!

• Changes to VAT for Overseas Goods Sold in UK
• 2021 Holiday Calendar

• Carrier Delays - Holiday 2020

• How to Verify the Address (Hold-AV) in an Order
• How to Change Shipping Service on an Order
• Order Import Template Guide
• How to Create Orders on the WMS
• How to Cancel an Order
• What is the Status of my Order?
• Packaging
• Guide to Carriers and Shipping Services
• Shipping Services and Guidelines
• How to Attach Labels and Documents to Orders

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• Receiving Guidelines
• Purchase Order Guide & Template
• How to Import Purchase Orders on the WMS
• Inbound Requirements

• Item Master Guide & Template
• Subcomponents Import Guide & Template
• Onboarding Process Overview
• Terms & Conditions
• Training - WMS Walkthrough
• Video Tutorial: Item Master Guide & Template
• Video Tutorial: Order Cancellation
• Video Tutorial: Fixing Hold Address Validation
• What is my Business Unit?
• Video Tutorial: Subcomponents Import Guide & Template

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• How to Read the Inventory Quantity
• How to Create Custom Views on the Order Page
• Using Bookmarks on the WMS